In rural areas, home health and hospice caregivers, delivering life changing care services, may travel hundreds of miles, through dozens of counties in a single day. In many rural states throughout the US, caregivers and nurses may travel an average of an hour to each appointment, seeing about 4 patients a shift. With these schedules, time is precious, and cannot be wasted.
To improve access to care for patients that may be hours away from the nearest available providers, alternative options to in-person care must be made available by care agencies. Sometimes these include caregivers making calls to triage, make medication reminders or to assess a patient's symptoms or concerns. These calls are usually made from cars serving as offices, a quiet place to make calls to administrators and patients as they make their way to their next appointment.
Caregiver shortages and widespread locations may often lead to longer schedules in efforts to avoid gaps in patient care. Equipping mobile providers with the communication tools they need can quite possibly be the difference between a caregiver spending 4 hours on the road as opposed to double the amount of time.
Secure communication solutions can also be used to simplify internal processes like scheduling and sharing both administrative and patient documentation. Coverages can be simplified and reduced to a few messages as opposed to several phone calls. Features like group calling, secure messaging, and file sharing allow providers to access the correct contacts and data they need, like updates to patient care plans, to provide optimal care while on the move.
Patient-facing communication can be a game-changer when it comes to improving access to care, especially in underserved rural areas where patients may not be in close proximity to the caregivers they need. Auditable phone calls can be amplified with external messaging, image and file sharing and through telehealth video calling. Face-to-face video calls between patients and providers give caregivers the ability to visually assess urgent situations in real-time.
Lua’s features are focused on maximizing efficiency and simplifying collaboration for mobile healthcare teams. Through creating secure communication channels, home health professionals are able to feel supported and informed, helping to deliver better care and patient outcomes. Learn how Lua partners with mobile health organizations to streamline operations and patient care.