Best in KLAS: Lua for Healthcare Secure Messaging


We are honored to be featured in the KLAS Research Secure Communications Report for the second year. The “Secure Communication 2018, Decision Insights Report” named Lua as the leading post-acute secure messaging solution with above average market consideration, over 94% customer retention, and high customer satisfaction.

The rating further validates Lua’s dedication and focus on improving patient outcomes and experiences by facilitating communication and data sharing between providers, patients, and families. Lua does this seamlessly and simply across a web portal and native mobile applications.

KLAS Research, the top healthcare data and insights company gathers and analyzes impartial research for key industry reports used by Providers and payers worldwide. KLAS methodology includes both quantitative and qualitative evaluation of software products and services, as well as feedback provided by valued clients to examine which vendors are most often considered, what factors most influence their decisions, and how current customers rate vendor performance.


Lua (a largely post-acute focused vendor) is identified as one of the leaders the market in terms of both market-presence (consideration during buying decisions) and customer loyalty. Lua has an internally documented customer retention at 95 percent and is credited with remarkable ease of use, simple pricing and outstanding support. Lua received top quartile rankings out of Klas rated software products.

According to a the KLAS Report, “The owner of a home health agency reported, ‘We chose Lua because the pricing model was a lot simpler than others we had looked at. When we were doing a trial of the product, the customer service people were very responsive and available anytime that we needed them. Even after the implementation, the customer support is still excellent, and the product does what we need it to do. It is solid.’”

See why top mobile healthcare organizations turn to Lua HIPAA compliant Messaging for their internal and patient communications. View the full Press Release for more information.