The benefits mobile communication brings to healthcare are evident in the efficiency of the organization and its clinical workflows. The patient experience is enhanced through improved inter-departmental collaboration and richer doctor-patient relationships, made possible through on-the-go communication.
But what do these changes mean for the home health industry? Here are 5 ways mobile communication tools are improving healthcare.
With the staffing difficulties often experienced by healthcare institutions, efficiency and timely communication is of the essence. Fortunately, the existing presence of personal mobile cellphones has enabled the growth of secure healthcare communication applications. The flexibility of healthcare messaging has replaced pagers and voicemail processes, linking departments faster through messaging, conferences calls, file sharing and EHR integration. These tools substantially simplifying communication between caregivers, specialists and administrators, helping to reduce medical errors and the over-utilization of resources.
Healthcare used to be focused on the care that is provided in a facility and at the patient’s bedside. In-person communication may be difficult to schedule but telehealth allows for real-time face-to-face communication. With technology facilitating around the clock care and two-way communication, it is now easier than ever to connect with patients, changing the way providers deliver patient care.
Identifying Concerns Through Data Analytics
The healthcare industry recognizes the benefits of acquiring large amounts of internal, and patient information in hopes of applying this data to improve workflows, as well as both internal and external processes. Analytics make it easier for managers and administrators to keep track of inefficiencies and the progress of new process implementations. Specifically, in home healthcare, communication data analytics can assist with identifying trends in staffing, scheduling, and inter-departmental collaboration.
Maintaining Industry Compliance
Keeping internal communications compliant helps avoid unwanted legal expenses and possible fines from the OCR. A larger percentage of HIPAA violations are reported by patients. But aside from these financial savings, HIPAA compliant communication solutions help organizations establish trust with patients. Establishing a greater level of trust with patients, in regards to how their data is handled, and with transparent two-way communication increases the value of your organization and your relationship with clients/patients.