We are excited to announce today that Merry Maids, a cleaning service with over 900 franchise locations, has adopted Lua as its mobile messaging platform for improved connectivity across its staff.
Why did they need Lua?
Merry Maids provides professional house cleaning services, and daily operations involve several moving parts. Without a modern approach to communicating, many details get lost in the shuffle. Last minute dispatch changes, work order modifications, or staff questions were formally sent using disparate solutions from calling, texting, emailing and even physically going back and forth from HQ. Non-streamlined teamwork translated to loss of business and more confused protocols.
What has Lua's impact been?
The Merry Maids staff has already seen the impact of Lua's mobile messaging across its operations, its culture, and its relationship with customers.
“Our biggest differentiator from independent services is the integrity we provide,” says Donna Partin, the owner and operator of Merry Maids. “Lua ensures that we can communicate efficiently while preserving client privacy”.
Lua most direct impact on the Merry Maids staff has been connecting the field workers in real-time, and enabling them with the information they need to get their job done most efficiently. With Lua, the Merry Maids office employees can retrieve instant status reports, send work order attachments, deploy new jobs out to their cleaning crew, and ensure the completion of daily tasks and communication between sites. As a result, the staff has dramatically improved client services.
As a lightweight but powerful mobile messaging tool for mobile teams, Lua is a natural fit for this service industry leader, especially since it is available across mobile platforms. Learn more about how Lua is helping Merry Maids by reading the press release, or the case study.